Frequently Asked Questions

AM I REALLY LOCKED IN A ROOM?

AM I REALLY LOCKED IN A ROOM?

The door you enter from acts as both an entrance and an emergency exit and is never locked. However, if you must leave through this exit, you will forfeit your portion of the game.

HOW ARE GAMES SCHEDULED? WHAT TIME WILL I PLAY?

HOW ARE GAMES SCHEDULED? WHAT TIME WILL I PLAY?

Book in advance through the website, choose your game time, pay in advance, and come ready to test your wits!

CAN I PAY WITH CASH OR CREDIT CARD UPON ARRIVAL?

CAN I PAY WITH CASH OR CREDIT CARD UPON ARRIVAL?

The Escape Warehouse offers a variety of payment methods, players can pay separately or together with cash or credit card. Booking in Advanced is preferred.

I NEED TO CANCEL, WHAT DO I DO?

I NEED TO CANCEL,

WHAT DO I DO?

We understand things come up. In the event, you and your group need to cancel your booking/event, please notify us immediately at info@theescapewarehouse.com

or call us at  (504) 264 - 2267.

I HAVE A HEALTH CONDITION, IS IT SAFE FOR ME TO PLAY?

I HAVE A HEALTH CONDITION, IS IT SAFE FOR ME TO PLAY?

Some health conditions may pose considerable safety risks. If you have a pace-maker, severe heart conditions, epilepsy, claustrophobia, or have a physical disability which makes standing or possible crawling difficult we may politely ask you to not participate.

ARE CHILDREN ALLOWED?

ARE CHILDREN ALLOWED?

Children of any age can play as long as anyone under the age of 16 is accompanied by an adult (18+). 

Recommended Ages: 12 and Up

IS IT SCARY?

IS IT SCARY?

Although some Escape Games may build their games to be horror themed, the actual escapes are not intended to be scary. It will be intense and challenging but not scary.

A Fear Factor rating is available for each game. See games descriptions for more info.

WHAT IS THE MINIMUM NUMBER OF PLAYERS NEEDED TO PLAY?

WHAT IS THE MINIMUM NUMBER OF PLAYERS NEEDED TO PLAY?

The MINIMUM number of players per game may vary. See individual game descriptions for more information. Typically, most of our games highly recommend four - six players.

ARE THERE
PROMO CODES 
AVAILABLE?

ARE THERE PROMO CODES AVAILABLE?

Follow us on social media to keep up with the occasional savings

or UNLOCK the secret promo on our website available anytime. (a hint to the key is the last 4 digits of our phone #)

IF YOU HAVE ANY ADDITIONAL QUESTIONS OR FOR MORE INFO, PLEASE EMAIL US AT INFO@THEESCAPEWAREHOUSE.COM